At Kobalt Sales Store, we stand behind our professional-grade tools and equipment. We want you to be completely satisfied with your purchase of air compressors, automotive tools, concrete equipment, and all our industrial products. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Key Points:

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with all tags
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 3-5 business days after we receive returned items

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging with all tags and accessories included
  • You must have the original receipt or proof of purchase

Non-Returnable Items:

Due to safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Chainsaws & Pole Saws (once used)
  • Cutting & Crimping Tools (if packaging has been opened)
  • Clothing (if hygiene seals are broken)
  • Any customized or special order items

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”

Include the following information in your email (or use our template below):

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Kobalt Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [List item names and quantities] Reason: [Briefly explain why you’re returning/exchanging] Preference: [Refund to original payment method / Exchange for (specify replacement item)]
Please advise on next steps.

Sincerely,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and send you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • The return shipping address

Step 3: Package and Ship Your Return

Please ensure:

  • The RMA number is clearly marked on the outside of the package
  • All items are securely packaged in their original packaging
  • You retain the shipping tracking number for your records

Step 4: Processing Your Return/Exchange

Once we receive your return:

  • We will inspect the returned items within 2-3 business days
  • For approved returns, we will process your refund or ship your exchange
  • You will receive email confirmation when your return is processed

Refund Information

Refund Processing Time

Refunds are typically processed within 3-5 business days after we receive and inspect your return. The timing of when the credit appears in your account depends on your payment provider:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Refund Amount

Your refund will include:

  • The purchase price of the returned item(s)
  • Original shipping costs (if the entire order is returned)

Please note:

  • Return shipping costs are not refundable
  • For exchanges, we will cover the shipping costs of the replacement item

Exchanges

If you need to exchange an item for a different size, model, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your request what you would like to exchange for
  3. We will process your exchange once we receive the original item

Important Note: For exchanges where the new item has a higher price, you will need to pay the difference. For lower-priced items, we will refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange rates

Contact Us

For any questions about our Returns & Exchanges policy:

Email: [email protected]
Mail: Kobalt Sales Store
1038 Tully Street
Detroit, MI 48219
United States